HOW TO ORDER & TERMS AND CONDITIONS

HOW TO ORDER

For our new on-line items, just click on the BUY IT NOW button and follow the instructions. The item will be added to your shopping basket. You can place as many items in your shopping basket as you like and pay for them all at the end. Please follow the instructions on the screen.   (Please note, payment is made through Paypal. You will have the option to open an account with Paypal or just make a one-off payment for your items.) If you have any questions about this, please contact Anita via email or tel: 01524 761725

OR

Send us an email including:

1) which items you require

2) the colour and size where relevant (see the item description)

3) any special requirements (e.g. delivery by a certain date, gift wrapping)

4) the country you would like delivery to (we can post to anywhere in the world)

5) If you would prefer second class delivery (cheaper, but slower)

We will then email you back with the total cost of your order including postage and packaging costs, and details of how to pay.

PAYMENT

We accept cheques, postal orders or payment via Paypal.

POSTAGE AND PACKING

Postage and packing is included in the price (unless otherwise stated) to mainland UK destinations only. Overseas buyers, please contact us for shipping/delivery costs. If you are buying 10 items or more, please contact us for a discount on postage and packing. 

For bespoke items you will be quoted for postage and packaging separately.

REFUNDS

If you are not completely happy with your item, you may send it back for a full refund. (Sorry, but we can't pay your postage for returning an item unless it is faulty or you have been sent an incorrect item). Please follow the instructions in our Terms and Conditions below.

Terms and Conditions

UK CUSTOMERS.

Under the Consumer Protection (Distance Selling) Regulations 2000 ("the Regulations"), UK customers have the right to cancel an order placed with us within 7 (seven) working days of receipt of the goods.  This does not include items that have been personalised or made to your specifications; items that you have unsealed; or cost of carriage. The Regulations are designed to protect consumers when buying products by mail order or over the internet as opposed to in person in a shop.

To cancel an order under the Regulations you must notify us in writing by first-class post, fax, or E-mail, quoting your name, address and contact telephone number. Our Company Details and address for postal notification of cancellation, any written complaints, and for returning goods is:

Anita Crompton (trading as Kitty Kaboodle),  34 Plantation Avenue, Arnside, Via Carnforth, Lancashire LA5 0HX  Tel: 01524 761725 email: anita@kittykaboodle.co.uk

The effect of the Regulations is to allow a UK customer to withdraw from the contract as if it had not been made. However, there are certain important conditions and limitations. Please read them carefully. These are:-

• Cancellation must be in writing, by first class post, fax, or E-mail. A telephone call is not sufficient.

• You must return the goods to us at your expense (including all packaging, product boxes, etc.) unopened and in exactly the same condition in which the goods were supplied to you. This means that you must not destroy or dispose of the packaging in which the goods are supplied until you know that you do not intend to return the goods.

• Please note that proof of posting is proof of receipt. You are liable for the goods until they are delivered to us, and we will not reimburse you until the goods are returned to us in good (fit for resale) condition. We strongly advise you to use Royal Mail Special Delivery or other insured and tracked delivery service for this purpose in order to be sure that any goods returned are delivered safely to us.

• If goods returned to us are found to be damaged, we will not refund any money. We will tell you this in writing by letter, fax, or E-mail. The goods will then be kept at our premises for 90 days from the date of that written notice, after which time we will dispose of them without any further notice to you. You may collect the goods from us before the expiry of the 90-day period, if you wish, or you may pay us to return them to you as long as you tell us in writing before the expiry of the 90-day period.

ANY GOODS RETURNED TO US ARE NOT OUR RESPONSIBILITY UNTIL DELIVERED TO OUR STATED ADDRESS. WE ACCEPT NO LIABILITY FOR DAMAGE IN TRANSIT.

We therefore recommend that you use the Royal Mail Special Delivery or other insured and tracked delivery services to return goods to us. This service is available from any Post Office, and provides a guaranteed next working day delivery, with a signed receipt, plus insurance of up to £250, for a very reasonable cost.

Please contact us to discuss a possible return BEFORE you send anything to us.

These conditions do not affect your statutory rights.

Your Privacy

When you order goods from us, or otherwise give us personal information, Lakeland Fragrances Ltd. will not share that information with third parties without your permission, other than for the limited exceptions listed below.

• We may contact you regarding your order and with your permission, to alert you to special offers, updated information, other services or events that you may be interested in.
• We occasionally hire other companies to provide limited services on our behalf, including mailing and delivering purchases. We will only provide those companies the information they need to deliver the service, and they are prohibited from using that information for any other purpose.
• Anita Crompton trading as Kitty Kaboodle. will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: Conform to the edicts of the law or comply with legal process; Protect and defend the rights or property of Anita Crompton trading as Kitty Kaboodle.; Act in urgent circumstances to protect the personal safety of other site users.

ANY QUESTIONS ABOUT OUR TERMS AND CONDITIONS, PLEASE CONTACT US FOR CLARIFICATION

If you spot any problems, mistakes etc on this site please email us and let us know. Thank you.